Returns
Returns & Exchange
The Mcyt accept returns on the following conditions:
- Defective item
- Incorrect item
- Items with sizing subjected to availability (except sale items)
Our return and exchange policy lasts 7 days. Customer must drop us an email at sales@themcyt.com within 7 days from purchase date (receipt must be attached) and return goods must reach return office 7 days from date of email with return instructions. Customers are advise to use tracking postage, to ensure items reach return office safely. All postage charges are to be paid by costumers.
All returned goods must be unused, unwashed, unaltered and in the same condition that you received it (brand new without stains, perfumes, scents of detergent). It must also be in the original packaging with its tag intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange within 7 days.
Please note all refunds will be provided only in the form of 45-days store credits.
For usage of store credits, please email to sales@themcyt.com and state your order and credit code provided in the approval email.
We regret to inform you items that do not fit the return/exchange requirements will not be accepted and The Mcyt have the right to reject the item.
Store Credits
Store credit are credits that you can use towards the purchase of an item from our Site. It comes in the form of a promo code. Store credit is valid for 45 days from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable, and non exchangeable for cash.
Incorrect Goods
If customers received the wrong item, please take a photo and send the image to sales@themcyt.com along with the order number. We will be more than happy to replace the item and all postage will be paid by The Mcyt. In the event if the item is out of stock, please select another item or opt for store credits.
Defective item
In the event if the item received is defective, we will be more than happy to replace the item and all postage will be paid by The Mcyt. In the event if the item is out of stock, please select another item or opt for store credits.
Sale items
Returns/exchange are only applicable for regular items and not sale items.
Bounced Mail
An email will be sent to customers if the parcel delivery was unsuccessful.
Please note the postage charges will be paid by customers for the following scenarios:
- Incorrect or incomplete address
- Invalid address
Delivery
All orders will be mailed out the next working day once the ordered have been processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Customers are advised to opt for registered mail to ensure items do not get lost in the mail. The Mcyt will not be responsible for any lost mail in the event customers opt for normal mail.
*We reserve the right, in our sole discretion, to update or revise these terms of use. The continued use of the site following posting of any changes to the terms of use constitutes acceptance of those changes.